WiFi and broadband troubleshooting
Our Premium WiFi packages explained
Norton™ 360 explained
Our calls service explained
Our TV service explained
IP Address
Definitions
Parental control
RouterLive chat
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Troubleshooting
What can we help with?
Having issues with your internet connection?
Follow our guide on resolving common issues with your hardware.
Follow our guideNorton™ 360 Premium explained
- How to install NortonT™ 360 Premium on Windows PC
- How to install Norton™ 360 Premium on your Mac
- How to install Norton™ 360 Premium on your Android
- How to install Norton™ 360 Premium on your iPhone and iPad
- How to install Norton™ 360 Premium app on your mobile
- iOS app: How to fix Internet connectivity issues when Internet security is on
WiFi and Broadband Troubleshooting
- Static IP Address
- Community Fibre service status
- Do your routers broadcasts 5G?
- What routers will Surrey and Sussex customers get?
- What do the lights on the front of my Nokia router mean?
Our Calls service explained
- Calls — How can I set up my Calls service?
- Calls — Troubleshooting if the Calls service is not working
- Calls — Can I make calls when the Broadband service is down?
- Calls — Can I make calls when there is a power cut?
- Calls — How do I port my number to Community Fibre?
- Calls — What is the timeline for porting my number?
Our TV package explained
- TV — How can I set up my TV service
- TV — What channels are included
- TV – Can I view Netflix, Prime Video or Now on Community Fibre TV
- TV — What additional channels can I add
- TV — Can I watch Freeview on Community Fibre TV
- TV – Do I need an aerial to watch Community Fibre TV
IP Address
- IP Address – What are the different types offered by Community Fibre on the different speed packages
- IP address - IPv4 and IPv6
- IP Address - What is it
- IP Address – Can I get a static IP address with Community Fibre
- IP Address - What IP address will I be assigned
- Port Forwarding - How can I set this up on my Linksys router
Definitions
- Ping - What ping rate can I expect
- Ping - What is it
- Ping - How do I test my Ping rate
- Ping - What is a good ping rate
- Latency - How can I improve it
Parental control
- Parental Control Linksys - What can I do
- Parental Control Linksys - How can I switch on safe search
- Parental Control Linksys - How can I block certain sites
- Parental Control Linksys - How can I pause access on specific devices
- Parental Control Technicolor - How to enable “time of day” access control for home devices
- Parental Control Technicolor - How can I block certain sites
Router
- Linksys Router - How can I get a node to create a mesh system?
- Linksys Router - How do I connect a node?
- Linksys Router - How do I login to the Linksys app?
- Linksys Router - How do I login to the web interface?
- Linksys Router - Should I reset my router?
- Linksys Router - How do I reset my router?
Need help with something else?
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