Community Fibre service status
NETWORK ISSUES AFFECTING MULTIPLE CUSTOMERS
We’d like to apologise again as we had a network outage for 30 minutes on Friday 21 February. Most customers should have had service restored immediately and we will keep working to get everyone restored.
If you’re still experiencing any issues getting online, please switch the power off to the fibre box for 2 minutes and turn it back on. Then, switch the power off the router for 2 minutes and turn it back on. Your connection may take 1 min to 3 mins to re-establish. Please do not attempt any other troubleshooting steps like adjusting any settings or taking out any cables as this may prevent service restoring automatically.
If you are still experiencing technical issues but are not impacted by an outage, you can follow our troubleshooting tool here: I have no internet. What can I do?
