We’re sorry if the troubleshooting advice hasn’t sorted your connection

Here are your further options:

chat

Live chat

Talk with our support team (Monday to Friday 9 am – 7 pm) using the chat icon in the bottom right corner.

chat

Check for outages

Check for problems with the network in your area.

Check for outages
chat

Contact form

Send us a message through our contact form.

Send a ticket
chat

Speed or coverage issues

Check these articles for more troubleshooting:

Speed issuesCoverage issues

Still Stuck ? Give us a call

Trustpilot

I have no internet

Having issues with your internet connection?

Start with one of these steps below

router-icon

Check your equipment

Follow our guide on resolving common issues with your hardware.

video-icon

Watch one of our videos

We have created video tutorials for common issues with your hardware.