Can I use my own router?

To make sure we can confidently provide you with the best possible reliability, technical support, the same great expected WiFi speeds and/or guaranteed WiFi coverage, we don’t recommend using your own router. In the event of a fault with your service, we may need to switch you back to one of our standard routers for troubleshooting purposes. However, we understand there may be scenarios where you may still wish to use your own equipment.

When our engineers come by to install your broadband service, we’ll set you up with one of our high-quality routers:

For Community Fibre customers living in London, we supply a Linksys or a Technicolor WiFi 6 router.

For Community Fibre customers living in Surrey & Sussex, we supply the Nokia G-2426G-A router.

If you would like to use your own router, you’ll need a router that supports 1 Gbps RJ45 copper or SFP WAN port and a Point-to-Point Protocol over Ethernet (PPPoE) connection. You will also need a supported bridge modem such as the Nokia G-010Q-G for the copper RJ45 model or G-010S-A for the SFP model.

Will using my own router affect my Calls service?

An important thing to keep in mind is that using your own router will alter the way in which we can provide our Calls service. This is because our usual routers also provide a Voice over Internet Protocol (VoIP) telephone function.

Please get in touch to discuss your requirements before your installation to make sure we can get your service connected to suit your needs without any disruptions.