Calls — How can you help maintain Calls for Vulnerable customers

For those on our network that are more vulnerable who require constant access to their telephone line in the event of an internet outage, we provide an external battery backup device that will provide you with constant connection to the internet.

This allows you to continue to be able to contact emergency services as well as carers and family while we repair connection to the internet.

This is at no additional cost for those who require access to it and plugs into your CFL modem to keep you online and reachable.

If you have any further queries, please get in touch via chat or submit a request.