Refer a Friend frequently asked questions for existing customers

When will we get our reward?

You and your friend should receive your £100 Amazon voucher within 90 days of your friend successfully paying their first broadband bill.

The vouchers will be sent to the email address you entered when signing up to Community Fibre, so be sure to keep an eye on your inbox and, on occasion, your spam folder.

What does my friend need to do once I've referred them?

Your friend needs to make sure that they register for our Refer a Friend offer by following your unique sharing link. Once they've done this, they need to buy a broadband plan online. It's also important that the email address they register with is the same email they use when they set up their broadband account with us, as the Amazon voucher code will be sent to that email address.

What do I do if I haven't got my reward?

Once your friend has bought a broadband plan with us, we'll need to do some checks before you both get your reward. If you haven't received your voucher, you should check that you've both met the terms of the promotion:

  • Did your friend follow your link and register for the refer a friend offer?
  • Has your friend had their Community Fibre service installed and activated?
  • Have they paid their first bill?
  • Is your friend outside of their cancellation period?

Can I refer a friend who is already with Community Fibre?

You can refer anyone who doesn't have broadband with us. When you refer a friend, they need to take out a new broadband account by buying an eligible plan online.

Is there a limit to how many friends I can refer?

No, you can refer as many friends to Community Fibre as you like.

Please take note of the following promotion terms:

  • You must use a valid referral link when purchasing your broadband with or without TV or Calls services.
  • The offer is only applicable for purchases online.
  • You and your friend must be outside of their 14-day cooling-off period and must still be with Community Fibre.
  • You and your friend must have paid at least one full bill excluding any free periods since you joined.
  • Your friend must have been successfully installed and activated.
  • You will receive your £100 Amazon voucher within 90 days of the first bill paid excluding any free periods via email.
  • Your friend will also receive their £100 Amazon voucher within 90 days of the first bill paid excluding any free periods via email.

You can check out our full Refer a friend Terms and condition, here.

If you have any further questions about our Refer a Friend scheme, please reach out to a member of our team via chat or submit a request.