Affiliate Gift Card frequently asked questions
When will I get my Gift Card?
If you placed your order with Community Fibre through one of our Affiliate partners (such as uSwitch & Compare the Market) and the offer included a Gift Card then this will be sent to you 90 days from being successfully installed. We have a strict validation period and the Gift Card will be sent once this process has taken place and can not be fast-tracked through contacting us.
How will I receive my Gift Card?
The Gift Card will be sent via our Gift Card partner, Giftcloud, from the email address no-reply@giftcloud.com 90 days after your successful installation.
Where can I use my Gift Card?
The retailers currently offered on our Gift Cards are as follows: Amazon, Tesco, John Lewis, Sainsbury's, Selfridges, Boots, M&S, Cineworld, Morrisons, ASDA, Love2shop, Harvester, Toby Cavery, Xbox (on campaigns up to £50), Greggs, Iceland, Primark, ALDI, Curry's, Argos, and Uber Eats (correct as of 05.03.2025)
What do I do if I haven't received my Gift Card?
If it has been under 90 total days since your (successful) installation date then sit back and wait for the Gift Card email. If it has been over 90 total days since your (successful) installation then please check your spam/junk folder as often the Gift Card emails can end up there. If you can't locate the email then please submit a request via contact form so we can look into this and get back to you.
What happens after I receive my Gift Card email?
You will have 90 days to activate your gift card, and then a further year to spend it.
