TV — What do I do if an app is not working?

If an app is freezing, crashing or not loading correctly, it can usually be fixed with a few simple steps.

Close and re-open the app – from the Apps screen, press and hold OK on the app, select More Info, then Force stop.

Restart your puck – unplug the power cable, wait 30 seconds, plug it back in.

Clear the app's cache and data – Settings > System Settings > Apps > select the app > Clear cache (keeps sign-in) or Clear data (requires signing back in) if the issue continues.

Uninstall and reinstall – Settings > Apps > select the app > Uninstall, then reinstall from the Google Play Store.