TV — How do I fix an error code?
| Error Code | Message | Resolution |
|---|---|---|
| 1002, 1107, 2123, 3218, 7003, STA020 | Internet connection issue / Unable to connect | Restart your WiFi router and puck; check WiFi settings; make sure TV software is updated. |
| 10 | Something's not right / Generic app error | Update the affected app; sign out, force quit, sign back in. |
| (None) | Stuck on logo screen | A factory reset is typically required to clear corrupted system files (this erases all saved settings and data). |
| (None) | Download pending | Settings > Apps > Google Play Store > Force stop. If it continues, Clear cache then Clear data. |
| REG003 | Registration Invalid Credentials | Double-check your login and password for the registration service (case-sensitive). |
| Error Code | Message | Cause / Resolution |
|---|---|---|
| 600 | Bitrate too low to start a session | Internet speed too slow – check network speed (min 10 Mbps recommended). |
| 610, 613, 784 | No server available / Server exhausted | Gaming servers full or temporarily unavailable – wait a few minutes and try again. |
| 611, 635, 637, 770 | Pack/Subscription not enabled | No active subscription for this game or pack – check subscription status. |
| 607, 608 | Invalid password/JWT Token | Authentication failure – re-enter player login details carefully. |
| 633, 717 | Game not found / not available | Game may be offline for maintenance or removed from the catalogue. |
| 612, 703, 762 | Profile already playing / Max sessions reached | Your profile is active on another device, or you've hit the concurrent stream limit – exit the game elsewhere. |
| 653, 654, 655 | Profile not found / Max profile number reached | You've reached the maximum player profiles allowed – manage profiles in Settings. |
| 666, 700 | Request to server failed / Data not valid | Generic failure – restart the puck and relaunch the game. |
| Error Code | Message | Cause / Resolution |
|---|---|---|
| ETV104 | Sorry, Freely can't connect to the internet | Cloud services unreachable – check connection and restart your router. |
| ETV401 | Sorry, the TV Guide is unavailable | Platform returns an error – restart Freely by navigating away, or power cycle the device. |
| ETV503 | Sorry, Search is unavailable | Cloud services return an error – check connection stability and try again later. |
| ETV6011–ETV6054 | Sorry, something went wrong | DRM or Media Selector errors – rights/server issue; ensure internet is stable and try again. |
| ETV8001–ETV8004 | Sorry, something went wrong | Error with the YouView identity system – third-party issue, try again later. |
| ETV900 / ETV6900 | Sorry, something went wrong | Unknown/generic error – reload Freely or power cycle the device. |
