What is Voice over Internet Protocol (VoIP)?

Voice over Internet Protocol (VoIP) enables your full fibre broadband to carry voice calls. Our Calls service is delivered through Grandstream’s VoIP technology, and we supply you with a phone adapter which converts home phone signals into signals your router can understand.

There are a few great things our VoIP Calls service makes possible and a few things to keep in mind:

Unlimited calls

Our fibre optic network connects your home directly to the Internet, avoiding the need for expensive copper wire phone lines and infrastructure. This means you don’t need to pay extra for a landline, and we pass those savings on to you to make unlimited calls whenever you like – with no surprise bundle charges.

In case of emergency

Our Calls service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, your Calls service will not work. In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact emergency services.
If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your Internet connection.