What is the Cancellation and Switching process arranged by Community Fibre?
If you choose for Community Fibre to manage the switching process, the great news is that you can sit back and relax as we will take care of everything for you:
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We will contact your existing provider about your intention to cancel, and they will send you an email outlining any implications, including any charges.
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Once you book your installation date with us, we will share this with your existing provider.
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When you are successfully installed with us, your existing provider will be notified and they will terminate your services with them at that point, so that you are never without a broadband service when switching.
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If you are also taking our Calls package and want to transfer your existing number from your previous provider, you will be assigned a temporary number to be used during the transfer period. We will let you know when your existing number is ready for service, which will take 12 working days.
Please note: If you are moving home at the same time as wanting to switch your broadband provider then you will need to cancel directly with your existing provider for the property you are leaving and agree service with your new provider at the new property you are moving into.
