I want to be a customer - How do I cancel with my existing provider?
If you have decided to leave your existing provider and join the Community Fibre family, we cannot wait to have you on board and will try to make this process as smooth as possible.
You'll usually need to give your current provider at least 30 days' notice and pay your final month bill. However, we recommend checking your contract first to be sure of the terms for cancellation.
When giving your provider notice, our cancellation letter templates for Sky, Talk Talk, BT, Virgin Media and Hyperoptic can help.
To grab yours, simply visit our switching page, download your template and fill in the blanks with your relevant information.
Please note, that the cancellation of your existing services is your responsibility and Community Fibre cannot be held responsible if your existing provider fails to cancel your services.