I want to raise a complaint

At times, you may encounter situations where you feel extremely dissatisfied with a product or service you have received and are not happy with the provided resolution.

We're very sorry that we have undelivered in our level of service and we want to do our best to help resolve the issue. Before lodging a complaint, it's important to gather any relevant information. This can include the date and time of the incident, details concerning the product or service in question, the people involved, any supporting documents, and any previous interactions or attempts to resolve the issue. Having these details to hand will help to present a clear and concise complaint.

Once you have these details to hand, you can raise a request here and a member of our Complaints team will be in touch within seven working days and work with you to resolve the issue.