I am moving home, what are my options?
We understand that your circumstances can change from time to time. If you are moving to a new home and want to take your speedy full fibre connection with you, we can help to make the process easier for you.
First things first. You'll need to check if your new address is serviced by us using our postcode checker.
If we are available at your new address and you wish to stay with us, that's great news. Get in touch with our team via chat or submit a request and we'll get the process started for you.
If we do not service the area you are moving to, unfortunately, you will need to cancel your contract with us. However, we can help alleviate the cost of any applicable early cancelling fees.
We'll need proof of your move. You can provide this by sending us with any of the following:
- A copy of your new tenancy agreement.
- Council tax documentation showing your full name and new address.
- Bank statement with your new address on it.
Once we have valid proof, we will reduce any applicable cancellation fees by 50%.
If we do not receive valid proof of your move, you will be charged the full cancellations fee.
If you are moving somewhere we service and do not wish to continue using our services, you will also need to pay the full amount for applicable cancellation fees.
How are the cancellation fees calculated?
The cancellation fee is calculated by multiplying your monthly bill by the number of months you have left until your contract end date.
For example, if you pay £25/month and you have four months left on your contract, your cancellation fees would be £100.