Refer a friend frequently asked questions

How it works?

1. Login to My Account

Head to the Refer a Friend section to find your unique referral link.

2. Copy your referral link and share away

There’s no limit to how many people you refer.

3. Enjoy your Gift Card

Up to 90 days after your friend's installation, we'll email you both with instructions on how to claim your £50 Gift Card. You can choose a Gift Card from Amazon, Boots, John Lewis, Tesco, Sainsbury’s or Selfridges.

When will I receive my reward?

Both the referrer and the friend will receive an email up to 90 days after the friend has had their broadband installed. This email will have instructions on how to claim your £50 Gift Card.

You can choose a Gift Card from Amazon, Boots, John Lewis, Tesco, Sainsbury’s or Selfridges.

How do I know if I am eligible?

To be eligible for the Gift Card the friend being referred must:

  • be resident in the UK and be 18 years old or over
  • have a valid email address
  • not be an existing Community Fibre broadband account holder
  • have used a valid referral link

Please take a moment to look through the Refer a Friend terms:

  • You must use a valid referral link when purchasing your broadband with or without TV, Calls and Security.
  • The offer is only applicable for purchases online.
  • You and your friend must be outside of their 14-day cooling-off period and must still be with Community Fibre.
  • You and your friend must have paid at least one full bill excluding any free periods since you joined.
  • Your friend must have been successfully installed and activated.
  • You will both receive an email with instructions on how to claim your £50 Gift Card up to 90 days after the friend’s installation and activation.

To view further terms and conditions about the promotion, please click here.

If you have any further questions about our Refer a Friend scheme, please reach out to a member of our team via chat or submit a request.