Refer a friend frequently asked questions
What are the reward tiers?
What does the monthly spend include?
Total monthly spend is inclusive of broadband, bundles and add ons. It doesn’t include any setup fees or installation costs e.g. Fibre to your room.
What happens if my friend upgrades their package after they’ve signed up?
The final package price (and therefore Gift Card value) will be calculated at the point the Gift Card is issued.
Where do I get my Refer a Friend code from?
The code can be accessed by customers through My Account. You will be required to create an account, if you haven't already done so, then log-in. Navigate to the 'Refer a Friend' section and your code will be presented to you.
How do my friend and I qualify to receive the Gift Card?
Your friend must place the order directly through the link that you have supplied to be eligible for the Refer a Friend programme. If the link is not used, the offer will not be fulfilled. The full Terms and Conditions of the offer can be found here.
Can I order through the Refer a Friend link and also receive an offer I've seen on an Affiliate?
No, the Refer a Friend offer is not applicable through any Affiliate links. The only way to redeem the Refer a Friend offer is by ordering through the unique link.
Is there a limit to how many friends I can refer?
No, you can refer as many friends to Community Fibre as you like.
When will we receive our Gift Card?
90 days after your friend's successful installation, you both will receive an email from Giftcloud on how to claim your Gift Cards from a range of retailers. (If you or your friend don't receive the email from Giftcloud, please check your junk/spam folder.) You then have a further 90 days to activate your gift card and then a further year to spend it. T&Cs apply, click here for more information.
Where can I use my Gift Card?
The Gift Card can be used at one of the following: Adidas, ALDI, Amazon.co.uk Gift Card, Argos, Asda Shopping Card UK, ASOS, Bloom & Wild, Boots Digital, Cineworld UK, Costa Coffee, Currys PC World OV, Decathlon, Foot Locker, Greggs, H&M, Harvester, Homesense, Iceland, JD Sports, John Lewis, Love2Shop Rewards, M&S, Miller & Carter, Morrisons, National Trust, New Look, Nike, Not on The High Street, Prepaid Mastercard, Prezzo, Primark, River Island, Sainsbury's, Selfridges, TK Maxx, Tesco Rewards, The National Garden UK, Toby Carvery, Uber Eats, Virgin Experience Days Gift Card, Waterstones, Zizzi.
What do I do if I haven’t got my reward?
Once you have bought a broadband plan with us, we’ll need to do some checks before you and your friend both get rewarded. If you haven’t received your rewards, you should check that you’ve both met the terms of the promotion:
- Did you place your Broadband order by following your friends link to register for the refer a friend reward?
- Is it more than 90 days since your successful installation and activation?
- Are you and your friend up to date on all your bill payments?
If you believe both you’ve both met all the terms of the offer but you still haven’t received your rewards, please contact our Customer Service team by clicking here.
