Billing - why have I received a bill for two billing periods?

To ensure that you only pay for the days that you have used our service, we may prorate your bill.

The three main scenarios where this may happen:

If you are a new customer, your first bill will be pro-rated to reflect the number of days you used our service from the date of your broadband activation to the end date of your billing period.

If you are an existing customer and have made changes to your package or account — such as adding new services, changing your payment date, upgrading and/or downgrading your package speed — your bill will be pro-rated to reflect the number of days you used our service before and after the change.

If you are leaving Community Fibre. Your last bill will be pro-rated to reflect the number of days you used our service until your service termination date.

Any prorated fees bill be shown as a part month bill on your monthly bill breakdown. Click here to see an example of how this is calculated.