Consumer Price Index (CPI) Frequently Asked Questions

What is CPI?

CPI stands for the Consumer Price Index and is a government calculated number that compares the price of goods and services now versus 12 months ago.

How do I know if I will be affected?

We will email any customers affected by the CPI increase 30 days before the price increase. However, if you would like to know whether you will be affected by this year's price increase, feel free to get in to get in touch with a member of our team via chat or by submitting a request.

Why is CFL raising my monthly cost?

We're on a mission to provide Londoners with the fastest broadband speeds at the most competitive prices and believe that everyone deserves access to reliable broadband. As such, we want to continue providing a quality and future-proof service for our new and existing customers. Unfortunately, inflation is at its highest point in three decades and our costs are steadily rising, so we need to adjust our broadband package prices so that we can continue to provide you with the best quality broadband services.

How much will my monthly cost increase by?

We will email you 30 days before the increase to let you know how much your bill will increase by. However, if you wish to discuss this before that date, please do not hesitate to get in touch with our team via chat or by submitting a request.

I have more questions about CPI

Please contact a member of our team via chat or by submitting a request, and we'll answer any further questions you may have about the CPI increase.