How can I downgrade my package?

We understand that your broadband needs may change in life. If you are a new customer, you can change your package or contract within your 14-Day cooling-off period.

If you are still in contract, we do not allow downgrades outside of your cooling-off period. Our Terms and Conditions can offer more information on how your 14-day cooling off period works.

After your contract ends, you can downgrade to a lower package of your choice if you wish.

We are here to support you where we can

If you are facing any financial difficulties and unable to pay your bill, we can help. Please get in touch with a member of our team as soon as you can via chat or by submitting a request. We can then discuss all options available to you.

If you need impartial financial advice, you may want to visit the Step Change website or the National Debt Line.