What is the Community Fibre Bill Credit Offer?
What is the Community Fibre Bill Credit Offer?
The Community Fibre Bill Credit Offer helps cover early termination fees charged by your current broadband provider when switching your broadband service to Community Fibre. Early termination fees relating to TV services / packages, Calls services / packages, streaming services or other non-broadband products are not covered.
If you're charged an early termination fee by your existing broadband provider, you may be eligible to receive a bill credit on your Community Fibre account.
The amount credited will be the lower of:
- The early termination fee charged by your previous provider; or
- The maximum bill credit value associated with your Community Fibre package.
Any approved credit will be applied directly to your Community Fibre bill.
How does it work?
- Order an eligible Community Fibre broadband package.
- Your Community Fibre broadband package gets successfully installed and activated.
- Receive your final bill from your previous broadband provider.
- Submit your final bill to Community Fibre within 30 days of your successful broadband activation.
- We'll review and validate your claim 60 days after your successful broadband activation.
- If successfully validate, we'll apply the bill credit to your Community Fibre account 30 days after approval.
Can I receive the money into my bank account?
No. Approved claims are applied as a credit to your Community Fibre account and cannot be paid by bank transfer or cash payment.
