How do I claim my Bill Credit?
How do I submit a Bill Credit claim?
You can submit a claim for reimbursement of eligible early termination charges from when your Community Fibre broadband service goes live and up until 30 days after this.
Before you start
You'll need:
- Your Community Fibre account number
- Your installation address
- A PDF copy of your final bill from your previous broadband provider
Your final bill must clearly show all the required information below. Partial bills, screenshots or cropped images will not be accepted.
- Your name
- Your address
- Your previous provider's details
- The bill date
- The early termination charge amount
How to submit your claim
Email the required documentation to switching@communityfibre.co.uk Please send it in using the same email address you signed up to Community Fibre with and is listed on your Community Fibre account.
Please include:
- Full name
- Community Fibre account number
- Installation address
- PDF copy of your final bill
Claim deadline
Your claim must be submitted within 30 days of your Community Fibre activation date. Claims submitted after the deadline will not be accepted.
How long does it take?
Submit your final bill to Community Fibre within 30 days of your successful broadband activation. We'll review and validate your claim 60 days after your successful broadband activation. If approved, we'll apply the bill credit to your Community Fibre account 30 days after approval.
