Why do we pro rate your bill?

To ensure that you only pay for the days that you have used our service, we may prorate your bill. A prorate is simply the name for a part month charge. There are several scenarios where this may happen:

• If you are a new customer, your first bill will be pro-rated to reflect the number of days you used our service from the date of your broadband activation to the end date of your billing period.
• If you are an existing customer and have made changes to your package or account — such as adding new services, changing your bill date, upgrading and/or downgrading your package speed — your bill will be pro-rated to reflect the number of days you used our service before and after the change.
• If you are leaving Community Fibre. Your last bill will be pro-rated to reflect the number of days you used our service until your service termination date.

Any prorated fees bill be shown as a part month bill on your monthly bill breakdown.

Your part month bill is calculated by taking your usual monthly package cost and dividing it by the number of days in the current month then multiplying that figure by the number of days your service has been active.

For instance, if your bill date is the 28th and you add a £10 per month service on 21st November, you'll be charged for seven days (the days from 21st to the 27th November, your next bill date). That £10 will be divided by 30 (the number of days in November for this example) and then multiplied by seven; making your part month charge £2.33.

You will then receive a charge for £10 in advance on the bill dated the 28th, which will cover the period 28th November to 27th December. It will continue on that basis until any changes are made.

For more information on how proration works or to discuss to your bill, please get in touch via chat or submit a request.