Billing - why is my monthly bill different than expected?
As an existing customer, your in-contract monthly bill will cover monthly cost for your broadband service and any additional services, such as TV, Calls or Security.
We bill monthly in advance. This means that a bill you receive on the 5th of July, will cover service provided from the 5th of July to the 4th of August.
This will remain the same unless:
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Your contract period has ended (we will notify you 30 days before your contract ends about any changes).
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You have upgraded or added an additional service, such as TV, Calls, or Security.
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Any discount or goodwill credit has expired.
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You have booked a chargeable engineer appointment. For example, to relocate or reinstall equipment due to damage caused by pets, a third party, etc.
Any changes made mid-month would come into effect from the next invoice and may result in a part-month bill. Go here see how part month bills are calculated.
