My monthly bill is not as expected

As an existing customer your in-contract monthly bill should stay the same unless:

  • You have upgraded or added an additional service.
  • An introductory discount period or goodwill credit has come to an end.
  • Your contract period ends (we will inform you 30 days before your contract end date).
  • You are subject to a CPI + 2.9% price increase (we will inform you 30 days before the increase comes into effect).
  • You have booked in an engineer appointment to relocate or reinstall equipment due to any damage caused by pets, a third party etc.

If anything on your bill, is unclear or you wish to discuss any of the charges, discounts or services, please get in touch via chat or submit a request.