Our business customers benefit from prioritised support. Whether you have a billing query, need technical assistance or require account support, our team is here to help using the contact details below.

Technical Support

Direct Business Customers

If you experience any technical issues with broadband service, please call us 0800 082 0770 to raise a technical issue. You will be supported directly by our team of technical experts. Our team is available Monday to Friday, 8am -9pm, weekends and bank holidays, 9am – 7pm.

Channel Partner Customers

As a Community Fibre Partner, you will need to carry out the first line technical support for your customer. Before contacting our Technical Support team, please ensure you have carried out all the troubleshooting steps provided to you

Should you need additional support, you and your customers can benefit from prioritised support levels and fast-track access directly to our Technical Support team. If you need to contact us to raise a technical support issue, please email  Partner.Support@communityfibre.co.uk or call us 0800 082 0770 to raise a technical issue. You will be supported directly by our team of technical experts. Our team is available Monday to Friday, 8am -9pm, weekends and bank holidays, 9am – 7pm. 

Billing

For any queries relating to payment or invoicing, please contact our Billing Operations team at billing.operations@communityfibre.co.uk, who will respond to your request in one working hour. 

Business Relations Support

For all other areas relating to your business account, please contact your Business Relationship Manager at businessrelations@communityfibre.co.uk, who will respond to your enquiry within 30 minutes during our operational hours of 8am – 5pm, Monday to Friday.