Frequently asked questions about your first bill

Understanding your bill shouldn't be a hassle. That's why we want to simplify billing for all our customers, so you know what you are being charged and why.

Newer customers

As a new customer, your bill date will be determined by the date of the successful installation unless you specified a different date at the point of sale. Please do keep in mind that services are paid in advance, so a bill raised on the 1st of the month will cover your services for that month.

When will I receive my first bill?

You will receive your first bill on your chosen bill cycle date.

I have received my bill via email, now what?

We will take the payment three working days after you receive your bill using the Direct Debit details you set up with your bank.

Can I only pay by Direct Debit?

We currently only accept Direct Debit payments.

Our Terms and Conditions require you to have an active Direct Debit in place to pay your monthly bill. However, if you need to change your payment details, simply contact our Customer Service team via chat or by raising a request.

Can I change my bill date?

To make changes to your billing date, please do get in touch with our Customer Service team via chat or by raising a request so we can discuss all options available to you.