I am unable to pay my bill and want to know my financial options

In times of financial hardship, we are here to help.

If you are unable to pay your bill, please get in touch as soon as possible via chat or by submitting a request to discuss what options are available to you.

You might want to consider a lower broadband speed. All our customers are eligible for our Essential 35 Mbps package, offering a low-cost 100% full fibre broadband option, helping you stay connected and tackle your everyday online tasks for £12.50/month.

Please do keep in mind that, as per our Terms and Conditions (Section 6, Payment - clause 6.3), we cannot be held accountable for any bank charges that may occur as a result of non-payment.

If you would like impartial financial advice, you may want to visit the Step Change website or the National Debt Line.